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GENERAL

Why should I connect with Facebook?

Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. We also add FREE coins to your account for doing so! You can connect to Facebook when prompted within the game, or by clicking on the Gifts icon in the bottom of your screen. You have complete control over what is posted to your Facebook page and we will never share your information with others.

Is there a chance of winning real money?

Fantasy Springs Slots is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to enhance your gaming experience, there is no chance of winning real money.

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop up window and will begin with “FS” or “RS” followed by a series of numbers.

How do I receive notifications for free coins and special offers?

Turn on push notifications to receive free coins and special offers right on your phone!

To turn on push notification settings on iOS by entering your phone’s settings, selecting “notifications” and scrolling down to Fantasy Springs Slots. From there you may toggle on/off the notification controls. On Android this can be done by entering settings and scrolling to the “Apps” entry. Scroll down to Fantasy Springs Slots to enable or disable notifications.

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for music and sound effects.

Can I invite my friends to play Fantasy Springs Slots?

Yes! You can invite friends to Fantasy Springs Slots by clicking on the Gifts icon at the bottom of your screen and going to the “Send” option and sending a gift to your friends. You can also stay connected with your friends by signing up with Facebook and inviting them to play! The more friends you have, the more gifts you get daily!

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What are the odds of winning in Fantasy Springs Slots?

All games in Fantasy Springs Slots are based on the same mechanics as real casino games. The chances of winning and losing with no guarantees is what the thrill of the game is all about! Your odds of winning will not change based on purchases made.

Will I lose my progress if I update or uninstall my app?

If you uninstall Fantasy Springs Slots and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in player data. However, make sure to note your User ID and feel free to reach out to our customer support if you have any concerns about your account. Our team would be happy to help.

However, the easiest way to ensure you never lose your player history or progress is to connect with Facebook. You may connect with Facebook when prompted or by clicking on the Gifts Icon at the bottom of your screen. You’ll also be awarded FREE coins!

What do I do if my game loses connection?

Please make sure you are playing the most up to date version of Fantasy Springs Slots and that your internet connection is operating properly. We always suggest players connect to a secure and strong WiFi network when playing Fantasy Springs Slots.

If your game is still losing connection, please contact our support team.

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I have not received my purchase yet.

Please completely close out of the application and relaunch to refresh your account. If your coin purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any missing purchases as soon as possible.

I think I was charged twice.

When making a purchase, please select the purchase button only once to ensure two purchases are not made while processing payments. If you believe you were charged twice please select the Contact Us button above and our Customer Support team will get back to you as soon as possible.

I have a question about a recent purchase.

If you have any questions regarding your purchase that can not be found in our FAQs please select the Contact Us button above. Our Customer Support team will answer any questions you may have as soon as possible. Please have a copy of your purchase receipt readily available if applicable.

What methods of payment are accepted?

All purchases made in Fantasy Springs Slots are processed by the app store associated with your device or your Paypal account. To input updated payment information, new payment information, or see valid forms of payment please visit your Paypal account or the app store associated with your device.

Troubleshooting Purchases

We apologize if you are experiencing trouble in making a purchase on Fantasy Springs Slots.

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First, please close out of the game completely and relaunch the game. If the purchase attempt continues to not process, please select the Contact Us button above and our Customer Support team will gladly assist.

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